FAQs
Frequently Asked Questions (FAQs) – Flora Krafts
1. What countries do you ship to?
As a small business, Flora Krafts currently ships orders within India only.
2. What is your return and exchange policy?
Customer satisfaction is important to us. If you are not satisfied with your purchase and wish to request a return or exchange, please contact us.
We offer a 7-day return policy for eligible products that are unused and returned in their original packaging. To request a return, please provide your order number, the reason for the return, and photographs of the product, where applicable.
Once your request is reviewed, we will provide instructions for returning the product. For returns due to a change of mind, the customer is responsible for return shipping costs. For products that are damaged, defective, or incorrectly supplied, please contact us so we can review the issue and advise you on the appropriate resolution.
Return shipping address:
Flora Krafts
7/8-2, Nehruji Street, Boomanampalayam,
Coimbatore – 641046, Tamil Nadu, India.
Phone: 8300410385
Return packaging: Please pack the product securely in suitable packaging to prevent damage during return transit.
Once we receive and inspect the returned product, we will notify you by email regarding the approval or rejection of your refund. We aim to communicate our decision within 5 business days of receiving the returned item.
If your refund is approved, it will be processed to your original payment method, subject to the applicable refund terms. The time taken for the credit to appear in your account may vary depending on your bank or payment provider.
3. How long does order processing take?
As a small business, we may not be able to dispatch orders on the same day they are placed. We aim to process and dispatch orders as soon as possible.
Generally, orders are dispatched within 2–3 business days after the order is placed, subject to product availability and other operational circumstances.
4. How long will it take to receive my order?
We ship orders through third-party courier services, such as DTDC and India Post, depending on the destination and available shipping options.
Delivery generally takes 5–7 business days after dispatch. However, actual delivery times may vary depending on your location, courier operations, weather conditions, holidays, and other unforeseen circumstances.
We will do our best to select a suitable shipping option and provide you with the available tracking details.
5. What payment methods do you accept?
We accept the payment methods available at checkout, which may include credit cards, debit cards, UPI, and internet banking.
The payment options displayed on our website at the time of checkout are the ones available for your order.
6. How do I cancel or modify an order?
If you need to cancel or modify an order, please contact us as soon as possible and provide your order number.
Once an order has been processed, packed, or dispatched, cancellation or modification may not be possible. Requests received before processing begins will be reviewed on a case-by-case basis.
Any approved cancellation or refund will be handled in accordance with our applicable policies and legal obligations.
7. How can I track my order?
After you place an order, we begin processing it. Once your parcel has been packed and dispatched, we will share the available shipping details, including the courier name and tracking number or tracking link, through your registered contact number, email, or WhatsApp, where applicable.
Please use the tracking details provided to monitor your parcel's progress.
If your parcel is marked as delivered but you have not received it, or if you notice an unusual tracking update, please contact us promptly so we can follow up with the courier service.
8. What should I do if my order arrives damaged?
We take care to check and pack products before dispatch. However, damage may occasionally occur during transit.
If your order arrives damaged, please contact us as soon as possible, preferably within 24 hours of delivery. Include your order number and clear photographs of the product, packaging, and any visible damage.
We will review the information and work with the courier service, where appropriate, to determine the next steps and an appropriate resolution.
Please retain the original packaging until the issue has been resolved. Reporting damage promptly helps us investigate the matter more effectively.
9. Do your products come with a guarantee or warranty?
Flora Krafts sources products from third-party suppliers and sells them through our store. We do not manufacture every product we sell, and an additional manufacturer warranty or guarantee is not provided unless specifically stated in the product description.
We make reasonable efforts to select products of good quality and to describe them accurately on our website. If you receive a defective product or an item that differs materially from its description, please contact us for assistance.
Nothing in this policy is intended to limit any consumer rights available to you under applicable law.
10. What are the guidelines for parcel tracking?
Please follow these guidelines to help ensure a smooth delivery experience:
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Order confirmation: After successfully placing your order, you will receive an order confirmation email or other available confirmation.
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Dispatch notification: Once your parcel has been dispatched, we will share the available courier and tracking details through your registered contact information.
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Track your parcel: Use the tracking link or tracking number provided to check the latest delivery updates.
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Report delivery issues promptly: Please contact us as soon as possible, preferably within 24 hours of noticing either of the following:
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Your parcel is marked as undelivered, but you have not received a delivery attempt or communication from the courier.
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Your parcel is marked as delivered, but you have not received it.
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Please provide your order number and the latest tracking status so we can raise the matter with the courier service where appropriate.
Prompt reporting helps us investigate delivery issues more effectively. Delayed reporting may make it more difficult to obtain timely information from the courier.
11. What if my parcel is delayed?
We understand that receiving your order on time is important. We use third-party courier services, such as DTDC and India Post, to deliver orders.
Although we aim to dispatch orders promptly and choose suitable shipping services, delivery may be delayed due to weather conditions, holidays, operational issues, incorrect address details, or other unforeseen circumstances.
If your parcel appears to be delayed, please contact us with your order number and tracking details. We will review the available information and assist with a follow-up with the courier service where possible.
12. What happens if a parcel is returned because the customer cannot be reached?
Please ensure that your shipping address, PIN code, and contact number are accurate and that someone is available to receive the parcel when delivery is attempted.
If a parcel is returned to us because of an incorrect or incomplete address, an incorrect PIN code, repeated unsuccessful delivery attempts, or the recipient being unreachable, we will review the circumstances and contact you regarding the next steps.
Where permitted by applicable law and disclosed shipping terms, additional shipping or re-dispatch charges may apply if the return or failed delivery resulted from incorrect address information or the recipient being unavailable.
Any applicable charges will be communicated before a re-dispatch is arranged. If a refund is requested instead, it will be handled in accordance with our return and refund policy and applicable legal requirements.