Refund Policy
Our Return and Refund Policy was last updated 14 October 2026
Thank you for shopping at florakrafts.in.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Flora Krafts
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to florakrafts.in, accessible from https://florakrafts.in
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Returning Goods Policy
If you wish to return a product, please email us first at **florakrafts79@gmail.com** to confirm your return request. Please do not dispatch the goods before contacting us.
Once we receive your email, we will guide you through the return process and inform you of the appropriate return address.
Please ensure that the goods are returned in their original condition, unused, and with their original packaging and accessories, where applicable. Returns must be initiated within 3 days of receiving the goods.
You are responsible for the cost and risk of returning the goods to us. We recommend using an insured and trackable shipping service to help protect against loss or damage during transit.
We cannot be held responsible for goods lost or damaged during return shipment. Refunds will be processed after we receive and inspect the returned goods, subject to the applicable return and refund conditions.
Your Order Cancellation Rights
Once an order has been placed, it cannot normally be cancelled while it is being processed or is in transit.
If you wish to cancel your order after receiving the goods, please email us at **florakrafts79@gmail.com** within 3 days of receiving the product. Our team will guide you through the cancellation and return process and provide the appropriate return address.
Please do not dispatch the goods until you have contacted us and received the return instructions. The goods must be returned in their original condition, unused, and with their original packaging and accessories, where applicable.
Once we receive and inspect the returned goods, we will process your eligible refund within 3 days of receiving the returned goods. The refund will be issued using the same payment method used for the original purchase, without additional refund processing fees from us.
For any questions regarding order cancellation, returns, or refunds, please contact us at **florakrafts79@gmail.com**.
Contact Details:
M/s. Flora Krafts, Boommanampalayam, Coimbatore.
Email: florakrafts79@gmail.com
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The goods were purchased in the last 3 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods is made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return Shipping Package:
Please pack the product in a firm package to prevent the product from being damaged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund within 3-5 business days.
If it’s approved, then your refund will be processed, and a credit will automatically be applied to your original payment method, within a certain amount of days. Once the refund is processed, it’s up to your card company to post the credit to your account, which typically takes 3-5 business days.
Returning Goods
If you wish to return a product, please email us first to confirm your return request. We will then inform you of the appropriate address where the goods should be returned and provide further instructions for the return process.
You are responsible for the cost and risk of returning the goods to us. Please ensure that the goods are securely packaged before shipping.
We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service.
Refunds can only be processed once we have received the returned goods or have been provided with valid proof of return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: florakrafts79@gmail.com